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Terms and Conditions

1. About These Terms

Welcome to Flow MKTG.

These Terms and Conditions govern your access to and use of websites, digital platforms and services operated by Flow Marketing Pty Ltd (Australia) and Flow Marketing LLC (United States), collectively referred to as Flow MKTG, we, us or our.

By accessing our websites or using our services, you agree to these Terms and Conditions to the extent permitted by applicable law.

Our services include promotional campaign management, digital engagement technology, participant verification, prize allocation and promotional communications.

2. Our Services

Flow MKTG develops and operates technology supporting sales promotions, retail engagement and promotional campaign administration.

Our platforms and services include:

  • TURNSTYLE: Promotional campaign management, workflow and administration technology.
  • PUK™: Purchase-linked promotional engagement technology supporting QR-code participation, mobile verification, instant-win experiences and prize redemption.
  • PURE RANDOM™: Technology supporting random prize draws and auditable promotional outcomes.

Our services may be provided directly to businesses or on behalf of brands, retailers and other promotional partners.

Features, availability and functionality may vary between campaigns and services.

3. Promotional Campaign Participation

Individual promotions, competitions and prize offers are governed by their own official Terms and Conditions.

These may specify:

  • Eligibility and participation requirements
  • Promotional opening and closing dates
  • Purchase requirements
  • Entry limits and verification procedures
  • Prize descriptions and values
  • Winner selection and notification procedures
  • Prize redemption requirements
  • Applicable permits and regulatory conditions

Where a promotion has separate official Terms and Conditions, those conditions govern participation in that promotion.

Participation in one promotion does not automatically provide eligibility for another.

4. Mobile Verification and SMS Communications

Certain Flow MKTG services use mobile telephone numbers and SMS messaging to verify participants and communicate information relating to promotional participation.

SMS communications may include:

  • One-time passwords (OTPs) and verification codes
  • Entry or participation confirmations
  • Prize-winning notifications
  • Prize redemption instructions
  • Secure links to promotional information or redemption pages
  • Other transactional communications associated with a promotion

By providing a mobile number and expressly consenting to SMS communications where requested, participants agree to receive the specified messages associated with their participation.

Providing a mobile number alone does not constitute consent to receive unrelated marketing messages.

Message frequency varies according to the promotion and the participant’s interactions.

Message and data rates may apply.

Participants may opt out of supported SMS communications by replying STOP. Where supported, participants may reply HELP for assistance.

Opting out may prevent the delivery of verification codes or other messages necessary to complete promotional participation.

SMS consent is not a condition of purchasing goods or services unless a particular messaging service is essential to a separately requested transaction or service.

Flow MKTG does not sell mobile numbers or SMS consent information to third parties for their own marketing purposes.

5. Participant Responsibilities

When participating in a promotion or using our services, individuals must:

  • Provide accurate information where required.
  • Use a mobile number they are authorised to use.
  • Comply with the applicable promotional Terms and Conditions.
  • Avoid fraudulent, misleading or unauthorised participation.
  • Refrain from interfering with the security or operation of our platforms.

We may restrict or invalidate participation where reasonably necessary to address suspected fraud, misuse or breaches of applicable promotional conditions, subject to relevant laws.

6. Prize Notifications and Redemption

Where a participant is identified as a potential prize winner, Flow MKTG or the relevant promotional partner may issue a notification by SMS, email or another specified communication method.

Prize notifications may include unique redemption codes, secure URLs, QR codes or instructions for claiming a prize.

Participants are responsible for following the applicable redemption instructions within the timeframes specified in the promotion’s official Terms and Conditions.

Prize availability, substitutions, fulfilment arrangements and any applicable restrictions are governed by the relevant promotion’s official Terms and Conditions.

Receipt of a notification does not override eligibility or verification requirements.

7. Availability of Services

We aim to provide reliable and secure digital services.

However, access may occasionally be interrupted by maintenance, telecommunications issues, network outages, technical faults or circumstances beyond our reasonable control.

SMS delivery times may vary depending on mobile networks, service providers, device settings and other factors.

We do not guarantee uninterrupted availability or immediate delivery of every electronic communication.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

8. Intellectual Property

Unless otherwise stated, the content, software, branding, graphics, technology and other materials made available through our websites and platforms are owned by or licensed to Flow MKTG.

This includes the TURNSTYLE, PUK™ and PURE RANDOM™ brands and associated technology.

Users may not reproduce, distribute, modify or commercially exploit our intellectual property without appropriate authorisation, except where permitted by law.

9. Privacy and Personal Information

We collect and process personal information in accordance with our Privacy Policy and applicable privacy laws.

Information may be collected to administer promotions, verify participants, deliver SMS communications, manage prize fulfilment, prevent fraud and meet legal obligations.

Our Privacy Policy explains how personal information is collected, used, disclosed, stored and protected.

Privacy Policy: https://www.flowmarketing.com.au/privacy/

10. Third-Party Services

Our platforms may interact with third-party services, including telecommunications providers, hosting providers, retailers, promotional partners and prize fulfilment organisations.

Third-party products or services may be subject to their own terms and policies.

Flow MKTG is not responsible for third-party services to the extent permitted by applicable law, but this does not limit any legal obligations we may have in connection with services we provide.

11. Limitation of Liability

To the extent permitted by applicable law, Flow MKTG is not liable for losses arising from circumstances beyond our reasonable control, including telecommunications interruptions, unauthorised third-party interference or temporary service unavailability.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, statutory rights or other protections that cannot lawfully be excluded, restricted or modified.

Where liability may lawfully be limited, any limitation applies only to the extent permitted by the relevant law.

12. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, technology, operations or applicable legal requirements.

Updated terms will be published on our website with a revised effective date.

Changes to these general website terms do not automatically amend the official Terms and Conditions of an existing promotional campaign.

13. Applicable Laws

Our services operate across multiple jurisdictions, including Australia and the United States.

Applicable laws and regulatory requirements may vary depending on the service, promotion and participant location.

Nothing in these Terms removes rights or protections provided under mandatory applicable laws.

Individual promotions are subject to the laws, regulations and official Terms and Conditions relevant to those promotions.

14. Contact Information

For enquiries about these Terms and Conditions or our services, please contact:

Flow MKTG

Flow Marketing Pty Ltd — Australia
Flow Marketing LLC — United States

Sunshine Coast, Queensland, Australia
Las Vegas, Nevada, United States

Website: flowmarketing.co
Privacy Policy: https://www.flowmarketing.com.au/privacy/

For enquiries relating to a particular promotion, participants may also contact the promoter identified in that promotion’s official Terms and Conditions.